Frequently Asked Questions

Orders

Orders placed through the Modeco website are on stock and are immediately available for purchase unless stated otherwise (e.g. item is out of stock/ incoming).

Payment Methods

Acceptable modes of payment made through the Modeco website are through PayMaya and Bank Deposit. Details for Bank Deposit payments will be sent to you via email once order has been confirmed.

ON STOCK ITEMS - processing of purchase and delivery of the parcel will begin upon confirmation of order and payment has been made.

COD - At present, payment through Cash on Delivery basis is not available. Please stay tuned for updates as we work towards making your customer experience better.

Returns and Exchanges

Modeco has a No Return/No Exchange policy except for items incurring damage during transit/delivery.

If the delivered item is proven to have damages, please contact us immediately. We urge our clients to take full documentation of the product via photographic evidence.

Once the item is proven to have damages, please keep all packaging and care instructions until our team is able to pick it up. Modeco will replace damaged items with the same product purchased. If the product up for exchange happens to be out of stock, exchange for other items of the same value will be allowed or the same item can be for ordered indent with approximately 4 months lead time. Returns will not be accepted.

Delivery and Lead Time

 

Accessories - three to five (3-5) working days upon confirmation of order and payment

Furniture - seven to ten (7-10) working days upon confirmation of order and payment

Delivery days are Mondays to Saturdays.

Deliveries Outside Metro Manila

For orders coming from outside Metro Manila, please contact us regarding your order and location, and we will be happy to assist you with your queries. Our team is available from Monday to Sunday.